When Micro Mobility established, they used MYOB strictly for accounting. E-commerce – web sales, was handled by a separate application. Warehousing and distribution were handled by an external company using EDI to communicate.

Founding Director, Jeremy Brown summed up the problem the company faced like this: “As we grew, it became apparent that our systems and processes were becoming increasingly labour-intensive, and beginning to hinder our growth. On top of this, the lack of watertight integration between our three systems – website, accounting package and warehouse – was resulting in errors that were becoming difficult to stay on top of.”

Jeremy led the project to evaluate systems, looking for a comprehensive web-centric solution that would cater to their growing needs.

“A plethora of web developers wanted to integrate their open source-based e-commerce websites with our existing accounting package, but we needed a comprehensive end-to-end solution that could handle our growth plans.”

The solution
Micro Mobility needed a feature rich accounting system that could cope with the expansion of the business, would tightly integrate with their website and their warehousing system, and be easily customised. Business processes needing to be automated included:

• Stock Management
• Purchase Ordering, with multiple currencies
• Reporting and Analysis
• Back Office Administration, and
• Customer Relationship Management.

After approaching a number of software providers, then drawing up a short list, Micro Mobility selected Sage ERP Accpac from Enabling, who impressed Jeremy with their approach to understanding his issues, ensuring the solution met his requirements in detail, not just offering a generic off the shelf package.

Enabling’s Lead Consultant, Kerry Jones, commented, “the solution impressed because all requirements were integrated, all issues ticked off, including the e-commerce module, XM Oxygen.”

XM Oxygen is an easy-to-set-up web store with real time visibility of stock and reporting, specifically for Accpac.

After making the decision, a requirements gathering and solution design process followed, and the new system was operating towards the end of 2009. Customising included a bidirectional EDI link to the logistics provider and to a major customer in Australia. The customer EDI link allows them to transmit orders to Micro Scooters electronically, returning information on stock and availability. After the order is shipped, the EDI interface updates the customer’s system with Order and Tracking information. It’s efficient, automated and perfect for an important and demanding customer. It was quick and easy to set this up with Enabling and Accpac.

The result
“The main benefit to us is Accpac’s clean integration with the XM Oxygen e-commerce software. The solution is an integral part of our business now, with the bulk of our customers ordering online,” says Jeremy.

Customer orders flow directly into Accpac from the website, where they are checked and then sent to the warehouse via EDI for dispatch.

When the warehouse ships each order, Accpac is notified via EDI and an invoice generated. No more manual processing, duplicated data entry or double checking, and the two-way flow of information means information is always up to date.

Invoicing and shipping details, including tracking information, are displayed in the customer’s online account.

“This clean integration end-to-end from customer right through to the dispatch of the order and then back to the customer again means information is keyed only once, thereby reducing human effort, but more importantly reducing the margin for error,” concludes Jeremy.

In the 12 months following system implementation, Micro Mobility has experienced 60 per cent growth in business, shipping approximately 20,000 items ordered online via the web store. Without Sage ERP Accpac, this would have been an ordeal needing more staff, now it’s easily accomplished.

FOR MORE INFO//

ENABLING
www.enabling.net

0800 ENABLING

11/04/19_ex_h_nl