The deal includes SAP ERP, Supply Chain Management (SCM), and Customer Relationship Management (CRM).

Ballance’s existing legacy system had been heavily customised over the years in order to meet increasing business requirements. When it came time to upgrade, the company decided that SAP’s packaged approach would be better able to achieve the desired business benefits when compared with competitors’ offerings.

“The functionality provided by SAP enables us to streamline and simplify our processes, in order to make Ballance easier to do business with,” says Elizabeth Harper, corporate services general manager at Ballance.

“We are looking to future-proof our business with this implementation. SAP provides us with a comprehensive solution that allows us to operate in a best-practice environment throughout all aspects of our business. Our focus is on providing excellent service to our customers, and SAP will enable us to enhance our existing offering and improve our efficiencies. We have selected IBM as our implementation partner to help us to manage the business transformation and benefits realisation.”

The deal includes a number of SAP NetWeaver licences as well as SAP NetWeaver Process Integration (SAP NetWeaver PI) and SAP Interactive Forms by Adobe.

Ballance will also implement SAP CRM to enable its employees to be more responsive to customers’ demands in the field and to assist with providing a superior customer experience.

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8/5/19_ex_h

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