Efficiency has its price, with field service organisations facing big challenges now the market has come to expect rapid service delivery. This means the pressure is on to deliver – or fail as an organisation.

However, all is not lost. There are opportunities out there that can be leveraged, by using information technology designed to deliver services more efficiently while out in the field.

The familiar business management solutions and supply chain management systems are far from being the end of the story, however, when it comes to bumping up service levels. Newer technologies that allow for better integrated information and processes, and which can be accessed while out in the field, can reduce response times – and costs – greatly. They can boost both on-time and first-time fix rates, while lifting customer revenues and satisfaction levels.

To find out how you can:

• Increase on-time fix ratios by 50 percent – to 99.5 percent
• Improve process efficiencies, route optimisation, and the provision of crucial technical information out in the field
• Increase first-time fix ratios by 50 to 100 percent
• Increase revenues by up to 10 percent, while reducing costs by up to 25 percent
• Increase end-to-end efficiency – better resource use; tighter contract management; and faster, more accurate billing
• Reduce material and inventory costs by 10 to 15 percent
• Provide better inventory insight and resource planning, to help improve SCM logistics, while reducing costly write-offs
• Reduce travel time and expense – by cutting drive-time by 10 to 30 percent
• Lower administration costs by 50 to 70 percent
  
  Download our field services white paper, by clicking here (or click on the Field Services banner on iStart)
  
  
  
  
  
  
  > Koorb Consulting
  W: www.koorb.com
  Nicholas Birch
  E: nbirch@koorb.co.nz
  P: 09 361 1304
  
  
  
  
  
  
  10/3/12_ex_m_h_nl

Click here to download whitepaper