The lack of training to use an ERP solution effectively has been identified time and time again in major research projects as one of the major risk factors which can lead to failed implementations. If you Google the question “why do ERP implementations fail?” you’ll generate pages of studies and reports, and almost without exception they will cite poor or insufficient training as one of the prime reasons for failure.

Historically, training is sometimes viewed as an expense which can be trimmed or minimized within an implementation’s total cost. However this only produces a short term saving as the users subsequently fail to deliver to their potential and often resist or even undermine adoption of the solution. From this position, an ERP can be doomed to deliver no more value than a glorified and somewhat unpopular accounting system.

Equally, the lack of follow-up training impacts on the users’ performance. The initial training is often delivered when users are under the pressure of learning a new business solution, so key procedures which can be performed by rote may be the only lessons learnt and peripheral functionality, although taught, is easily forgotten or not used effectively.

Likewise it is crucial that the introduction of new functionality is supported by training so the investment is maximised.

Training and education go hand in hand with a successful implementation. The more depth of understanding a user has about how the ERP works, the more easily they are in turn able to learn.

Keys to using training effectively:

1. Draw up, budget for and stick to an ongoing training plan

2. Understand the value of the different types of training and which suits your needs under what circumstances:

• Pre ‘go-live’ training for all users – crucial for familiarisation with and understanding of reengineered business processes and the new solution/s. This should be a non-negotiable part of the implementation.
  
• One-on-one training – for individuals who work with specific modules, enhancements or customised functionality.
  
• Train the trainer - training a user to deliver successful in-house training on an ongoing basis. The in-house trainer may be responsible for introducing new users to the solution or learning and understanding new functionality and changes introduced by upgrades or new developments and subsequently rolling this out to other users.
  
• Virtual classroom training (instructor or consultant led training at users’ desktop) - ideal for distance learning or a quick update on a modification or enhancement.
  
• Offsite instructor or consultant led classroom-style training – for refreshers and learning how to utilise new technology, ideal for those already familiar with the solution and requiring more in-depth education.
  
• CustomerSource (Microsoft Dynamics Computer Based Training) – around-theclock unlimited access to training provides staff opportunities to learn about specific topics at their own convenience. Membership of CustomerSource is included as part of Microsoft’s service plan.

As New Zealand’s leading Microsoft Dynamics AX partner, Koorb are acutely aware of the value to the customer of investing in training. Koorb have three MCTs (Microsoft Certified Trainers) and deliver a full range of training options.

They have most recently introduced instructor / consultant led classroom training for Microsoft Dynamics AX users.

The training courses cover a variety of subjects which customers have specifically requested help around, and are delivered in a hands-on environment to maximise impact and efficacy.





> Koorb Consulting
W: www.koorb.com
Nicholas Birch
E: nbirch@koorb.co.nz
P: 09 361 1304






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