Intergen leads by example with Microsoft Dynamics 2009

With the largest Microsoft Dynamics NAV practice in New Zealand, and as Microsoft’s Partner of the Year, it made perfect sense for Intergen to look to Microsoft Dynamics NAV 2009 for its own ERP upgrade...


Following the implementation of NAV 5.0 in June this year, and in recognition of the significant efficiencies realised since its introduction, Intergen plans to swiftly upgrade to the new version, NAV 2009, released on December 1. This will be one of the first NAV 2009 implementations in New Zealand.

Intergen’s Dynamics practice principal, Simon Bright, explains why this is important: “Firstly, part of Intergen’s strategy is to adopt and use the tools we provide to our customers, and we pride ourselves on being early adopters of Microsoft technology.”

Bright says the early implementation will be an indication to Intergen’s customers that the company has got the know-how, no matter how new the technology.

“Secondly, getting early firsthand experience with Microsoft Dynamics NAV 2009 with our own internal implementation means that by the time we get to a client’s site to implement it, we’ll know it inside out; and our staff will be applying the hard-earned skills that they have already acquired,” he adds.

NAV investment pays off
Intergen now has more than 30 people in its Microsoft Dynamics team, and this year received Microsoft Dynamics Presidents Club status, an honour given only to the top 5 percent of Dynamics partners worldwide. The company was one of only two recipients of the award in New Zealand.

In addition to this, Intergen employs Craig Keenan, the Dynamics Usability Subject Matter Expert for New Zealand, and also Dave Roys, Australasia’s only Dynamics MVP (Most Valuable Professional), who has also been privy to NAV 2009 in its very early stages, coauthoring a book on NAV 2009.

“So, it’s fair to say we’re lucky to have the best in the business on hand,” Bright says.

For Murray Newman, Intergen’s chief financial officer, NAV has proved its worth already, just a few months in, and numerous other improvements are just around the corner with the 2009 upgrade.

“NAV is perfectly suited to the professional services industry, and hence was the perfect choice for us,” Newman says.

“With NAV 5.0 we’re already seeing improved financial and management reporting, faster billing and far greater control over the month-end close process – all key areas for our business,” he says.

“We’re seeing increased security and auditability of data and far greater automation, with managers now able to review and approve their own invoices. All in all, we’ve seen a reduction in the effort it takes to manage the financial side of the business, which for a fast-growing company is crucial.”

Bright adds: “The easy to use online analytical processing capabilities of NAV mean all of Intergen’s managers can interact directly with the solution to understand the performance of their respective areas of responsibility, such as general managers analysing the performance of their region.”

Ultimately, the implementation of NAV has enabled timelier business decisions, which has a positive impact right across the business.

Planned upgrade
Intergen’s upgrade from Microsoft Dynamics NAV 5.0 to NAV 2009 will involve a planning phase and then a data and object migration to the new architecture. Having staff on board that have played an active role in the development of 2009 means that Intergen has valuable expertise on hand, ensuring a smooth transition to the new release.

“With NAV 2009, we will be able to extend our use of the system by leveraging the Role Based interface available through NAV 2009, meaning our teams will have simple ways of interacting with the application,” Bright says.

“In addition, the new web services capabilities will mean we can better and more easily integrate our other Microsoft systems.”

Intergen’s focus on its internal processes isn’t limited to the financials, either. As a Microsoft Gold Certified Partner, there’s a strong commitment to technology advocacy – promoting integration of systems across the whole Microsoft ‘stack’.

This is the case not only externally but, just as importantly, also within its own four walls.

Intergen also has a number of other projects in play, including the rollout of Microsoft Project Server and the upgrade of NAV’s sister product, Microsoft Dynamics CRM, to the latest version, CRM 4.0. A number of Intergen’s internal systems are run off the CRM platform, including tools for the Business Development team, payroll and the support call desk system.

Flagship implementation
When NAV 2009 has been implemented in the New Year, there will be a much tighter integration of all these systems, with information more readily and intuitively shared between all applications.

“This will give us a single view, and a much better picture of the business across all areas,” says Newman.

This improved view of the organisation will be greatly helped by the focus within NAV 2009 on rolebased user interfaces, where users’ experiences can be improved by customising their view of the NAV interface by making it more specific to individual roles.

“We’ll also have much greater control of licence management, billing and stock control,” Newman adds.

As New Zealand’s largest Microsoft Dynamics specialist, it’s an important flagship assignment and one that will give the Intergen team the chance to immerse itself in the new technology before bringing the benefits of NAV 2009 to customers.

“The rollout of NAV 5.0 was a ‘must do’ for Intergen to ensure we have the flexibility to meet the demands of a services business that has grown very quickly to a 200+ person organisation,” says Bright.

“A move to NAV 2009 will further promote the use of the applications through the business and ensure we can achieve our goal of having strong, efficient and well integrated systems deployed at a reasonable cost.”

For more information


Simon Bright, practice principal
021 247 8041
(0800 468 3743)


At A Glance

Business Objective
As a prominent Microsoft Dynamics partner, with prestigious President Club status, Intergen is enthusiastic about realising the benefits of the newly-released NAV 2009 ERP solution through an early internal implementation.

An upgrade from Microsoft Dynamics NAV 5.0 to NAV 2009.

Business Benefits
Easy-to-use analytical capabilities allow managers to make timelier, better informed business decisions.


Further Reading

Visit the Intergen Business Solutions exhibit in the ERP Pavilion

Visit the ERP Research Centre


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