With millions of sessions hosted annually, Citrix GoToAssist is consistently chosen as the solution for world-class remote support due to faster connection times, high accessibility, end-to-end security and overall ease of use. Support agents can provide high quality support through GoToAssist’s incident diagnosis, resolution, survey tools and ability to remotely view and control desktops. The hosted GoToAssist Management Center provides real-time monitoring, feedback reports and historical trends so that management can gain a deeper understanding of their business process and systems usage.

The deployment of GoToAssist can be enhanced by integrating with support systems and other applications. This white paper addresses how GoToAssist works and provides information about available integration options.

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