Case Studies
High level of visibility makes CRM solution attractive for Fusion 5
Fusion 5 needed a CRM solution that offered a high level of visibility as far as seeing what its sales reps were doing and chose Oracle CRM On Demand... READ MORE >
Poor WAN issues leads company to hosted solution
KROHNE Australia had to search for another CRM solution when it discovered that a WAN connection to Shanghai was less than average in terms of speed and quality... READ MORE >
Oracle CRM On Demand proves to be a lifesaver
Surf Life Saving needed a CRM solution to manage sales in its newly created first aid training business. They decided to engage Fusion5 to implement Oracle CRM On Demand... READ MORE >
TAB gets Odds On out the door with marketing automation
New Zealand Racing Board removed a significant amount of manual campaign production and reporting work with Pitoval MarketFirst, the best fit solution for their business needs... READ MORE >
Motion Industries gets 360 degree view of its mobile sale force
When your sales force is widely geographically dispersed, centrally managing this team and ensuring sales KPIs and customer expectations are met or exceeded is a particular challenge... READ MORE >
Fusion5's Five principles for CRM success
Over the years, some companies have spent large sums on CRM only to have it fail to deliver the results. Here is how to avoid the pitfalls... READ MORE >
The rise of the Information Worker
In this networked information age, the most essential component of business performance is an environment that encourages workers to effectively use and share information. This helps to achieve better outcomes including enhanced productivity and greater customer satisfaction. Gathering, retaining and using relevant customer information enables faster responses, better product and service offerings, and above all, a better experience for the customer... READ MORE >
CRM, iPads and sales people - a match made in heaven!
Imagine for one second having to spend 80% of your work time on the road. Trying to maximise face time with customers and prospects, understanding their needs, showcasing your organisation’s solutions to drum up new business and ultimately achieve the revenue expectations for your organisation... READ MORE >
Aarque Group goes to the cloud for CRM
Rapidly growing digital print group goes for ease of deployment and resilience in selecting Oracle’s cloud-based CRM solution... READ MORE >
Matisse takes inventory to the cloud
When Auckland-based furniture and interior design company Matisse’s inventory system was struggling with growth, they looked to cloud-based ERP system Netsuite to provide the solution... READ MORE >
Whitepaper: Build or Buy? The best of both worlds with CRM+
Some of today’s CRM solutions offer far more capability than simply ‘managing sales’. Over the past few years Fusion5 has sold CRM as a solution to many organisations who have ‘almost’ needed to resort to a custom build project to deliver on key business requirements. However, as we all know, custom build software projects come with significant risk around time, cost and quality... READ MORE >
Dynamic Controls’ mobile sales force CRM solution
Dynamic Controls has ditched their spreadsheet-based system for a reporting system that leverages resources more efficiently and creates happier customers in the process… READ MORE >
Chamber of Commerce adopts tailor-made solution to meet unique requirements
The Auckland Chamber of Commerce has recently given Fusion5 the go-ahead to upgrade their existing version of Pivotal CRM to the latest award winning version Pivotal 6... READ MORE >
Hotel chain’s extreme high-tech makeover
Scenic Hotel Group’s unique business plan demanded it all: the creation of a more efficient sales force, better client relationships, and increased revenue across all market segments. Now that it’s implemented, Scenic Hotel staff are armed with iPads and the company is looking to expand their new CRM system across the country... READ MORE >
Textilia maximises customer knowledge
Textilia has a great reputation with a strong following of loyal customers. With their strong word of mouth reputation, the company had no problem finding customers. The issue Textilia did have however, was how to store critical customer information and track customer communications... READ MORE >
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