Case Studies

Adelaide Bank feels the HEAT
What we required was a system that we could build on in years to come, one that would provide us with a knowledge base that we could tap into to reduce call resolution times. Ultimately these factors can save the Bank money by increasing the efficiency of our service, said Adrienne Gosling from the Adelaide Bank... READ MORE >

Chelmer
Chelmer provides financial trading software solutions to the finance industry within NZ, as well as full IT support for small finance companies. Half software developer, half IT solution provider, Chelmer has diverse needs of a Call Logging, tracking solution, of which HEAT's flexibility proves worthy. Chelmer has a fulltime helpdesk which is 'manned' by one person and covered by two others. Find out how they made the most of ... READ MORE >

Dubbo Council's help desk 'zoo' improved with HEAT
Within the Dubbo Council and at off-premise locations, 220 staff utilise a multitude of IT products, including printers, PCs and data projectors. To keep operations running smoothly this equipment needs to be constantly performing efficiently. A team of six on the Council help desk is responsible for supporting the needs of these users... READ MORE >

NetStar takes the HEAT from its help desk
NetStar's customers include banks and financial institutions, government organisations, telecommunications companies and many others. The type of Internet network services NetStar provides for its customers include the designing, planning and building of voice and data networks, security, 24 x 7 customer support, remote management (including data, voice, anti-virus and security) and network maintenance provision. A hot help desk solution was needed and HEAT had the answer... READ MORE >

FrontRange Answers SmartPhone's CRM Call
Software brings 'priceless' improvements to customer service and increases sales conversion rate by 50 percent.. READ MORE >

GoldMine Helps Parkland Mow the Competition Down
Sales teams and customers benefit from automated business. Parkland Products has installed FrontRange Solutions sales force automation software (SFA), GoldMine 5.0, across its service departments in Auckland and Christchurch. The software is being used to successfully target two very different customer segments - golf courses and schools... READ MORE >

Turning Steel into Gold
SteelMark, has increased the efficiency of its sales force and taken its first step towards developing a fully-fledged CRM solution by implementing FrontRange Solution's Sales Force Automation tool GoldMine 5.0 READ MORE >

Sky City won't gamble on help desk solution
When a piece of electronic equipment goes down at Sky City, it invariably costs revenue.  The ability to log and support service calls across the company's three sites, be it Sky Tower's radio aerial at the top of the tower to an Eftpos terminal at a restaurant in Skycity Adelaide to a printer in Sky Alpine, has become mission-critical. Find out why Gary Walker chose one of New Zealand's leading CRM integrators to install the 'HEAT' product that has proved so popular among New Zealand SME's and Enterprises alike. READ MORE >

GoldMine releases Business Contact Manager
FrontRange Solutions has leveraged its 13 years experience in the CRM market in it’s latest release of GoldMine Business Contact Manager version 6, a system primarily designed for sales force automation and team-based contact management for small- to medium-sized companies. Here’s more on the functionality, FAQ’s, pricing and availability… READ MORE >

HEAT on asset and service management
FrontRange Solutions has launched HEAT Service & Support 8.0, a help desk product aimed at providing organisations with a complete view and analysis of employee and customer interactions… READ MORE >

Cool HEAT handles taxing time at Solution 6
Solution 6 provides software to lawyers and accountants, and when tax time rolls around, things can get pretty hectic for their help desk staff. Here's how FrontRange's help desk solution 'HEAT' keeps the white-collars cool... READ MORE >

FrontRange adds knowledge and asset tracking
Efficiently keeping track of important hardware and software assets can mean extra dollars on the bottom line. For companies struggling to stay on top of this task, the recent launch of FrontRange HEAT Plus Knowledge 8.0 and HEAT Asset Tracker 8.0 has made the job easier... READ MORE >

Turning up the HEAT at collection agency
Case Study: How a major collections company is using a task management tool from FrontRange to handle its exponential growth... READ MORE >

FrontRange Solutions releases GoldMine v6.5
FrontRange Solutions, a global leader in integrated business relationship solutions, has announced the immediate availability of GoldMine 6.5, the latest version in its award-winning customer relationship management (CRM) product portfolio... READ MORE >

HEAT help desk workflow takes pressure off gauge testing
The pressure is off at CPS (NZ) Ltd ("CPS"), New Zealand's leading pressure gauge calibration and supply company, since it installed FrontRange's HEAT software to help manage and workflow its industrial pressure gauge calibration facility... READ MORE >

CRM: HEAT added to ventilation service
As its customer base grew, home ventilation experts at DVS realised they simply didn’t have the systems in place to handle the growth... READ MORE >

LTSA applies HEAT to save lives
Managing a road network valued at about $23 billion, a national vehicle fleet estimated to be worth up to $20 billion, and a rail network valued at about $800 million is the task of New Zealand’s Land Transport Safety Authority... READ MORE >

Blacktop sealing contract delivery with HEAT
Contractors around the country are taking their service management systems to the streets thanks to the latest in mobile devices and applications. We caught up with roading contractor Blacktop to learn why... READ MORE >

Confidence restored when HEAT came on
Staff and students at Unitec were rapidly losing faith in the ability of the IT department’s helpdesk to answer their technical queries on time. That is until the tertiary institution turned on the HEAT... READ MORE >

GoldMine hits the marque at BMW
When BMW piloted the GoldMine CRM system in New Zealand the implementation was so successful that the solution has since been adopted worldwide… READ MORE >

Service standards set to soar with ITSM
A new standard in IT service management is headed our way. Having started in the UK in the late 1980s, spread to the US a decade later, ITIL (Information Technology Infrastructure Library) is now being championed in Australia and New Zealand by FrontRange Solutions through projects at 20 companies including APN News and Media and The Warehouse... READ MORE >

The Warehouse jump-starts service process review with ‘ITSM’ solution
When an existing help desk tool was becoming an obstacle to service improvement, The Warehouse Group upgraded to FrontRange’s IT Service Management solution. Service manager Shubba Ranniga reports an early jump in customer satisfaction scores... READ MORE >

HEAT applied to Foodstuffs' service desk bottleneck
Supermarket and food group Foodstuffs South Island is using Frontrange’s HEAT solution to identify bottlenecks and hold ups at its busy service desk... READ MORE >

Cliftons' 5-fold jump in business with Goldmine CRM
FrontRange Goldmine CRM is helping the company streamline, co-ordinate and measure its sales and marketing efforts across nine locations in three countries. "We now acquire 50 new clients a month," explains general manager Matthew Longmore (pictured)... READ MORE >

10 ways to better manage sales leads
If you’re looking for ways to increase revenue, one of the fundamental processes you need to review is your lead management program, writes Greg Anderson of FrontRange Solutions... READ MORE >

Green’s Foods creates recipe for consumer relation success
The baking mixes manufacturer serves up a helpdesk treat using FrontRange HEAT... READ MORE >

Gough, Gough & Hamer turns to HEAT for a no- sweat call centre solution
Its diverse operations may include earthmoving and forklift equipment, but The Gough Group made light work of improving its IT helpdesk with FrontRange... READ MORE >

FAN Welding repairs sales pipeline fluctuations with FrontRange GoldMine
CRM had become a vital component in this automotive body repair equipment supplier’s growth strategy so it turned to FrontRange for a solution to centralise information across multiple systems... READ MORE >

Synergy discovers GoldMine in Australia
The importer and distributor has built and grown existing and prospective customer relationships through its powerful centralised knowledge base... READ MORE >

Electropar improves company-wide communication with FrontRange GoldMine CRM
The Auckland-based control equipment specialist needed a CRM solution capable of keeping up with its rapid growth... READ MORE >