Available from November 2003, HEAT Service and Support 8.0 includes an updated user interface and adds robust integration with HEAT Plus Knowledge and HEAT Asset Tracker, extending the solution for the Service Management market.

According to Gartner, there is significant growth projected worldwide for the IT Service Desk (6.4 percent), IT Asset Management (10.7 percent) and Configuration Management (6.7 percent) sectors. HEAT 8.0 and the subsequent release of its additional modules will address all three markets, including the growing asset management market.

Implementing a complete Service Management solution can ensure higher support levels and technician productivity, more satisfied customers and a tangible return on investment. External support centres can become a means of revenue-generation instead of a cost centre.

“FrontRange’s mission is to create a new model for relationship management by offering mid-market enterprises a comprehensive ecosystem of solutions for a variety of disparate business relationships,” said Archie Wilson, vice president for FrontRange Solutions Asia Pacific.

Users of HEAT in New Zealand include: CarterHoltHarvey, Brother and Sky City.

To find out more… contact Kevin Ogilvie at New Zealand platinum partner Olympic Software:  0800 938 226.

November 2003