What you need to know about Crossware

We are an IT services and consulting organisation, specialising in collaborative software solutions.

From our base in New Zealand we’ve developed a team of highly skilled and certified IBM professionals looking after our customers – locally, throughout Australasia, and around the world.

We take pride in having built a solid and loyal customer base,
including a worldwide client list of more than 200 companies with over 200,000 users that enables us to keep improving our products.

A history of innovation

Originally established in Denmark in 1992, Crossware has been operating in New Zealand since 1999.

We have extensive experience with clients in almost every sector: from banking, finance and insurance to manufacturing and shipping; from retail to legal; and from construction all the way to farming.

Our depth of experience and the quality of our award-winning work have seen us become the largest, most experienced IBM Lotus Software-focused organisation in New Zealand.

A locally owned and managed company, Crossware has developed a business model that suits both the New Zealand and overseas markets. Wherever you come from as a client, our engagement model helps understand where you are heading, maximising the value we deliver.

What makes Crossware different? 
 
Our culture. Everyone at Crossware thinks “outside the inbox”, which means we quickly and collaboratively solve problems – and apply the power of over 20 years of experience to deliver the best in collaborative solutions, with a focus on the following products:

• IBM Lotus Notes / Domino
• IBM Lotus Quickr
• IBM Lotus Foundations
• IBM Lotus Sametime
• Microsoft Sharepoint
• Blackberry Enterprise Server
• Mail Marshal

Using the IBM Lotus Notes and Domino platform, we have developed unique, powerful and valuable solutions for Email Management, Client Relationship Management (CRM) and Knowledge Management, including:

• Crossware Mail Signature
• Crossware Mail Archive
• Crossware Quickr Export
• Crossware Intranet Portal
• Crossware CRM
• Crossware Document Manager

What Crossware excels at

Bespoke application development using the IBM Lotus Notes and Domino platforms and Microsoft SharePoint. At Crossware we have developed a range of unique, powerful and valuable solutions that assist businesses like yours with email management, client relationship management and knowledge management.

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Crossware CRM - An award winning customer relationship management system that fits your business

The Problem

Packaged CRM applications are everywhere...

They are built around business models and customer relationships that may be quite different to your own. So you end up squeezing your business relationships into shapes that aren't necessarily ideal for your business.

Your competitors are all finding ways to streamline and automate repeatable processes, so they can focus on the customer - you can't afford to be left behind.

Building a CRM solution from the ground up is rarely and option - the cost are prohibitive, the risks are high and the lead times too long.

The Solution

Crossware's semi-bespoke CRM gives you the best of both worlds - a hybrid CRM solution that delivers the best aspects of both packaged and custom CRM software, so you don't have to compromise.

If your business needs more than our standard modules, Crossware can tailor a solution to meet your requirements - giving you a highly customised solution for the price of a packaged one.

How it works

Crossware CRM takes a holistic approach to the customer that makes it possible for employees to contribute across all business functions. Lost customer communications, or forgotten opportunities will be a thing of the past.

Everybody in your organisation can access important contact information, communication history, the sales pipeline or opportunities - in the office or when working at home.

Crossware's standard CRM system delivers a high degree of the functionality that most clients need.

Optional modules include electronic forms with workflow and escalation, browser and blackberry access, product knowledge base, document management and an enterprise portal.

Find out what Crossware can do for you – get in touch today.

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CONTACT US

Per Andersen - Managing Director Paul Graham - General Manager www.crossware.co.nz
Postal Address:  Crossware Limited PO Box 37-300 Parnell, Auckland 1151 New Zealand	Physical Address:  Crossware Limited Unit 18c, 125 The Strand Parnell, Auckland 1010 New Zealand
Telephone: + 64 9 379 7044	Fax: + 64 9 379 7040

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