Business Process Management, Workflow and BPM Software Solutions - iStart.co.nz

Welcome to the BPM / Workflow Solutions research pavilion. Below you will find information from most of the leading vendors of these solutions and services in New Zealand, including contact details, case studies, articles, demos, web links, brochures and white papers to assist you research and locate the best solution for your organisation. Check also the iStart Diary for local seminars on this subject. All vendors showcased below will be glad to assist with your enquiries.

Solution Providers

We specialise in providing digital workflow solutions that maximise your existing investment in legacy applications to drive improved productivity, remove costs from transactions, eliminate paperwork, and create greater value for you and your customers. We can assist you to automate, integrate and streamline your business processes, without replacing or making significant modification to your specialised legacy or enterprise applications This is the area in which Olympic has excelled for 20 years, as well as implementing Financial and ERP Solutions. Olympic offers a choice of 2 solutions i-builder or Microsoft Office SharePoint™.
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Iron Mountain helps organizations around the world reduce the costs and risks associated with information protection and storage. The company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery.
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IBM Workplace provides a single point of interaction with dynamic information, applications, processes and people to help build successful business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) portals. WebSphere Portal also supports a wide variety of pervasive devices enabling users to interact with their portal anytime, anywhere — using any device, wired or wireless.
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Greentree (who were recently recognised as one of 25 global rising stars by MIS magazine) presents a real-time, modular, integrated business management suite, purpose-built to add-value to the midsized enterprise. The result is…empowering performance, underpinned by comprehensive functionality and robustness. With its partners, Greentree delivers rapid implementation services, helping customers with low-cost, low-risk deployment and very responsive ongoing support.
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Helping businesses to be more efficient is the mission that drives Canon. And that takes more than even the most outstanding equipment. It takes fully-integrated solutions that ensure that our customers extract every possible benefit from these exciting new technologies.
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Intergen has New Zealand's most experienced team of .NET developers. Since working as early adopters in the later part of 2001, Intergen has invested heavily to develop best practice based development methods, tools and reusable object libraries second to none.
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Overview

Workflow
The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. The documents may be physically moved over the network or maintained in a single database with the appropriate users given access to the data at the required times. Triggers can be implemented in the system to alert managers when operations are overdue. The manual flow of documents in an organisation is prone to errors. Documents can get lost or be constantly shuffled to the bottom of the in-basket. Automating workflow sets timers that ensure that documents move along at a prescribed pace and that the appropriate person processes them in the correct order.

Business Process Management (BPM)
A structured approach that models an enterprise's human and machine tasks and the interactions between them as processes. BPM software uses a dashboard interface that offers a high-level view of the operation that typically crosses departmental boundaries. The dashboard integrates with all the applications that perform processes as well as related databases and can be used to trigger the start of a unit of work. Evolving from document management, workflow and enterprise application integration (EAI), a BPM system can monitor and analyse tasks in realtime and set off alerts when specified limits are exceeded or a response is not received within a specified time.
 
For decades, systems that are entirely automated have more or less taken care of themselves. However, operations requiring a mix of people and machine procedures employ BPM as a higher-level management system that keeps track of them both. Over time, a BPM system can provide historical data of human-machine interactions that might be extremely difficult to obtain from information systems, especially disparate systems from several departments or systems running on different platforms.
 
A BPM system may comprise a variety of independent packages or a comprehensive business process management suite (BPMS), which includes tools for modeling and analysis, application integration, business rules support, business intelligence (BI), activity monitoring and optimisation. Advanced BPMSs provide a development tool for creating forms-based applications, which are often the start of many business processes.


Articles/Industry Reports

Decisions, Decisions...

Mark Norton, chief technology officer of Idiom Ltd, outlines the benefits automated decisioning can bring to an organisation and offers some tips on how a decisioning solution can be implemented effectively.
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BPM: A matter of public opinion

The Pubic Records Act ushers in sweeping changes to the way government departments manage and archive information. What can the business world learn from the civil service’s PRA experience?
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A change for the better: the BPM advantage

In the ultra-competitive corporate environment, business process management is a powerful tool which shouldn’t be overlooked, writes Gary Collier of PricewaterhouseCoopers.
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How's your form?

Organisations fighting the paper war are increasingly going digital as the productivity gains and cost savings of deploying e-forms as part of an effective business process management strategy becomes clearer.
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Paper takes flight from BPM assault

If you thought business process management was little more than an excuse for consultants to engage in a bit of navel gazing, think again. A successful BPM implementation can increase management visibility as well as saving time, money, staff, and trees.
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Don't mention the paperless office

Electronic document workflow isn’t only about reducing paper. It allows you to re-engineer processes, achieve operational efficiencies and extend workflows to suppliers and customers, as well as breathing new life into legacy systems.
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Extranets: 10 tips to increase user adoption and productivity

If users don't use your extranet or portal, then what's the point of having one? Performance and availability issues can drive down adoption, forcing your customers and partners to seek higher-cost alternatives offline, and leaving you to eat the cost of the application deployment. Properly implemented, however, an extranet can shave costs from your operations while increasing productivity.
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Winning the war on paper

As I write this article – admittedly on paper – I realise there’s no way we’ll ever get rid of paper completely. However, the vast majority of paper based communications and transactional information such as purchase orders, confirmations, shipping notes, invoices and statements are simply clogging the arteries of the knowledge economy and holding us back as individuals and business entities.
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Other Resources 

If researching in Australia, go to the iStart Australia BPM / Workflow Research Pavilion
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