Document peace of mind for AIG
The events of September 11, 2001, changed the world and companies globally have stepped up security measures to safeguard against potential threats. American International Group (AIG) is no exception, outsourcing its mail handling functions to document management specialists Iron Mountain (formally Pickfords), for reasons of convenience and security...
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AIG's mailboxes nationwide are emptied each day by Iron Mountain staff who open, date stamp, sort and deliver mail items to intended recipients. "We don't have the necessary facility to do this in house and the service Iron Mountain provides gives our staff peace of mind," Auckland based, AIG administration manager, Mandy Seck says.
The outsourcer also checks applications and claim forms to ensure they have been filled out correctly and signed. Any that are not completed properly are sent back to the sender to be resubmitted. Iron Mountain staff sort through around 200 AIG mail items daily. That number can swell to thousands in response to large-scale mail outs the company may generate. The company has also been managing AIG's off site document storage for the past seven years. "That service also works well for us saving space and time," says Seck. "There are several thousand boxes and Iron Mountain keeps track of where everything is and retrieves information as we need it." AIG is a US based international insurance and financial services organisation, with head offices based in Auckland and a branch in Wellington. Iron Mountain clients range from family run businesses to blue chip corporations. The company provides a wide range of records and information management solutions, including mail room services, to several companies throughout New Zealand and internationally. For more information about this case study contact: |
October 2004 CLIENT PROFILE CUSTOMER SOLUTIONS FOR OPTIMUM PERFORMANCE 0800 899 IRON
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