Help Desk
Solution

RightNow
Service

HEAT Service
& Support

Issue logging /
service mgmt
via WAP/SMS
                         

Y

Y

Web access by all users

Y

Y

Screen pop
number recognition

Y

Y

Asset Management

N

Y

Workflow

Y

Y

Knowledge base

Y

Y

iTool certification

N

Y

Database config. /
adjusting done by? User or Developer

User

User

Database and system
requirements

Operating System:

Windows NT 2000
or Unix Operating Systems.

Microsoft windows 98 or newer.         

Database: 
(full specs 
available from vendors)

Unix versions support either MySQL and Oracle databases. Windows NT / 2000 versions support MS-SQL and Oracle databases.

Microsoft SQL, Oracle Sybase.

Installed, hosted or either

Either

Either

Pricing model

Named Users, Concurrent, FTEs
Indicative Pricing:
Tier 1: 1-5 users $3000/month
Tier 2: 6-10 users $3500/month
Tier 3: 11-15 users $4000/month
Based on a two year agreement and includes implementation and training.
Pricing indicative and available for greater user numbers on request.                                    

Concurrent licence pricing starting from
$4595/user up to 5 users.
$4365.25/user up to 10 users.
$3997.65/user up to 20 users.
$3813.85/user up to 30 users.  
                                                                                     

Local reference sites

Air New Zealand, TelstraClear, Red Tickets, AA, Open Polytechnic of NZ.

Land Transport & Safety, UNITEC, ETSL.

Target user client & size

Flexible as licensing takes into account size scalability.

Top tier corporates other than very largest.

Contact details

Nicholas Fox
nick.fox@datamail.co.nz  www.rightnow.com
Datamail Ltd
1 Victoria Street Petone
Wellington

Olympic Software NZ Ltd
09 357-0022
www.olympic.co.nz
Level 4, 130 Khyber Pass Road
Auckland

Help Desk
Solution

SalesLogix
for Support
                   

Issue logging /
service mgmt
via WAP/SMS
                         

Y

Web access by all users

Y (when web option purchased)
                          

Screen pop
number recognition

Y (assuming phone system has CTI)

Asset Management

N

Workflow

Y

Knowledge base

Y

iTool certification

N

Database config. /
adjusting done by? User or Developer

Either, usually developer

Database and system
requirements

Operating System:

Microsoft windows 98 or newer.
                                   

Database: 
(full specs 
available from vendors)

Microsoft SQL or Oracle

Installed, hosted or either

Either

Pricing model

Base server price $4500.
$1295 concurrent licensing.
10% maintenance per annum also entitles upgrade.
                                          

Local reference sites

Available on request.

Target user client & size

5 to 500 users.

Contact details

Paul Roussell
paul.roussell@adexio.com.au
phone: 04 384-6300
fax: 027 448-7000