Mobile CRM/Service Application Buyer's Guide
Here’s a guide to several of the top solutions for mobilising CRM applications and service teams, complete with pricing, local case studies and device compatibilities…
Download 2006 Mobile CRM/Service Application Buyer's Guide as it appeared in the iStart magazine.
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Mobilising CRM/ERP Applications and Mobile Service Applications
CRM/ERP
Please click on the following links for full information on the leading Mobile CRM/ERP companies.
Sage CRM
Delta Software
Lawson Software (formally Intentia)
Microsoft
Neotek
FrontRange Goldmine/Olympic
Pivotal
|
Vendor |
Mobile Application Name |
Features & Benefits |
Supported Devices, OS |
|
Sage CRM Contact Details |
Sage SalesLogix CRM for Pocket PC |
Sage CRM SalesLogix for Pocket PC extends Sage CRM SalesLogix to mobile devices, delivering rich functionality and realtime convenience. View and maintain contacts, accounts, meetings, activities, opportunities, and ticket information, whether in the office, or on the road. |
Supports PDAs running MS Windows Pocket PC, Windows Mobile & Blackberry OS |
|
Delta Software Contact Details |
InfraEnterprise Personal Digital Assistant |
InfraEnterprise module for PDAs, leverages the fully web-based architecture of Infra’s service management application, increasing the efficiency of field technicians by allowing them to access incident and problem job tickets and configuration data while on the move. InfraEnterprise Personal Digital Assistant is a best-practice solution in areas including: management of customer inquiries, monitoring levels of service, workflow design and knowledge management. |
Supports PDAs, Blackberry Devices and HTML interfaces |
|
Lawson Software Contact Details |
Mobileware |
Mobileware is a computer software framework, comprising hand held client, wireless communications, server technology and back office application interface to arrive at a suite of mobile computing applications specifically designed for enterprise field force deployment. It assists the process change through data automation in services, sales and customer contact related industries. |
Supports PDAs running MS Windows Pocket PC 2003 and Windows Mobile 5.0 |
|
Microsoft Contact Details |
Microsoft Dynamics CRM 3.0 Mobile |
Microsoft CRM Mobile provides salespeople with up-to-date information about their accounts and contacts, helps them manage sales opportunities and track sales-related activities. Salespeople select the data to take with them on the road. While disconnected, they can enter data related to their sales activities. Salespeople can synchronize data with the Microsoft CRM server when the network is available, either when the user is on the office network, or when wireless access is available through GPRS. The data entry forms and views can be customised for your business. |
Supports PDAs running MS Windows Mobile 2003- or 2005-based Pocket PC or Pocket PC Phone Edition (ARM or Xscale processor) |
|
Neotek Limited Contact Details |
Neotek Sales Force Automation and Neotek Enterprise |
Neotek Sales Force Automation is designed for product manufacturers and distributors, delivering increased sales, improved visit to order ratio, increased order value, back office labour savings. The Neotek solution can be expanded to power online ordering (eCommerce), EDI and Print & CD catalogue automation. |
Supports PDAs running Microsoft Windows 2003 Pocket PC, Microsoft Windows Mobile 5.0, Windows CE 4.2 |
|
FrontRange Goldmine / Olympic Contact Details |
GoldPDA |
GoldPDA wirelessly integrates and synchronises with FrontRange GoldMine CRM to view customer lists, client history, customer details and to manage activities. Features simplistic design and ease of learning and use. Reduces rework by capturing information whilst onsite with clients; make informed decisions with real-time access to important client information and past conversations; reduces paperwork; improves Sales Force productivity and efficiency; enhances customer service; reduces costs e.g. reduce petrol bills by eliminating the need for sales people to return to the office to update GoldMine. |
Supports PDAs running MS Pocket PC 2003; Wireless connectivity enabled (Vodafone GPRS or Telecom CDMA) |
|
Pivotal Contact Details Tamara Hall |
Pivotal Handheld |
Pivotal Handheld is a device installed application for BlackBerry devices that allows sales reps to access CRM data and functionality. Key features include rich interface, offline use, wireless synchronisation and full customisation capabilities. The primary benefit is to increase the productivity of mobile sales reps. |
Supports BlackBerry OS |
Mobile Service Applications Buyers Guide
Please click on the following links for full information on the leading Mobile Service companies.
activiser
ECONZ Wireless Ltd
ECONZ Wireless Ltd (also available through Telecom)
I.T. Link Ltd
Strategis
Telecom
|
Vendor |
Mobile |
Features & Benefits |
Supported Devices, OS |
Pricing per user / multiple user |
|
activiser Contact Details |
activiser |
activiser is a wireless and paperless job dispatch and management system for field staff, enabling them to access accurate job information wherever they are, whenever they need it. Able to link in with existing business software and securely connect staff into back office information systems. Key benefit is reduced administration. |
Supports PDAs running MS Windows Mobile 2002, 2003, Windows Mobile 5.0 such as iPaq, iMate, Harrier, Apache and other HTC devices. |
$75.00/mth per user |
|
ECONZ Wireless Ltd Contact Details |
TimeCARD |
ECONZ TimeCard is a mobile time-keeping solution that allows a mobile worker to capture the times at which they clock-in, clock-out on a given task and start and end work breaks. TimeCard provides the customer with a range of powerful reports that interface to payroll and accounting packages. No more chasing time sheets, major reduction in timesheet re-keying, accurate payroll support and job costing support. Visibility of who is on the job and when they started. |
Supports J2ME mobile phones and Blackberry devices running the J2ME, Symbian and Blackberry OS. |
$20.00/mth per user |
|
ECONZ Wireless Ltd (also available through Telecom) Contact Details |
EService / Service+ |
EService is a wireless job dispatch and management solution for mobile field forces. It covers every element of the mobile work process, capturing important job details as they are created and sending them back to the office in real-time. EService provides total visibility of the job as it progresses and a complete record of interactions with customers. The comprehensive reporting suite provides business metrics and reports by customer, mobile worker, and job type. |
Supports PDAs running MS Pocket PC 2003, Windows Mobile 5.0 and Palm OS such as Apache, K-Jam, HTC Triton, Treo 650, HP 6515, Psion Teklogix and Symbol and most J2ME mobile phones running the J2ME and Symbian OS. |
Apache PDA user on 10meg data plan: $199 mth, Nokia J2ME phone user on 10 meg data plan: $99 mth |
|
I.T. Link Ltd Contact Details |
SalesLink Mobile , StockLink Mobile , Mobile Agenda |
SalesLink Mobile - captures sales orders on smartphones/handheld computers utilising wireless networks to send sales orders to head office and download information including stock on hand and customer details. Interfaces off the shelf to 40+ of NZ’s most popular accounting packages. StockLink Mobile - stocktaking with bar code scanning option. Mobile Agenda - mobile scheduler interfacing to SalesLink Mobile. |
Supports PDAs running MS Windows Mobile 5.0 such as the iPAQ , Symbol, Apache,Triton 880, K Jam and Treo and Palm devices running Palm OS 5. |
SalesLink Mobile $30 per week per user. Mobile Agenda $20 per week per user. StockLink $10 per week per user. ( prices based on 36 month term) |
|
Strategis Contact Details |
Coretalk |
Coretalk is a PC based tool to manage communications between PCs and mobile phones. Coretalk manages almost any text requirement including; sending and receiving texts, bulk sending, group sending and personalised messages, text based help desk, remote group relay, sending from a spreadsheet or external database, sending from your main computer system or web site, automatically responding to received texts, running competitions, prize management, email to text, text to email and text to text relay, operations reports, cashup etc. |
Runs on Windows PC or server. Usable with any phone. |
$80/mth |
|
Telecom Contact Details |
eTXT |
eTXT combines the power of email and text messaging. It’s an immediate, cost effective and simple way to communicate to staff, suppliers and customers - straight to their text capable mobile phone. You can send an eTXT direct from your desktop email while you are at work, from the internet if you are at another PC or from your mobile if you are out of the office. If you need to send a message to your field staff, mobile sales force or even just to advise your team of a changed meeting time or location, eTXT can make your business more efficient and better informed. |
Runs on Windows PC or server. Usable with any phone. |
$99 set up. |
