The AA turned its attention to seeking a tool that was designed intelligently, with rich workflow functions and dynamic content.

As an organisation that was already progressive, committed to using the Microsoft stack of technologies, they had confidence in leveraging more value from their recent investment in a SharePoint platform.

To use language from the car industry, the AA wanted a vehicle with performance, stability and handling. And they needed it quick off the mark, which is why they engaged Intergen and their Rapid Results implementation concept.

THE PAIN
The AA’s existing intranet was virtually running on empty. Static and inflexible, it was far from the vibrant, information rich central hub that the AA desired.

An intranet that could gain speed quickly.

Lead project sponsor and GM of Club Operations, Peter Moxon comments on why Intergen’s rapid results approach was right on the mark.

“Intergen’s express implementation concept was appealing both in time and cost, rather than a large, expensive and prolonged project.”

By sitting down with the AA’s key stakeholders and teams, it was possible to get a real understanding of their day to day processes and to scope high level requirements in tandem with how they needed to be fulfilled in the ‘real world.’

One important driver was finding a more efficient way to manage the AA’s Customer Feedback process.

Largely manual to date, it existed on several different databases and there was no consolidation or organisational view of customer enquiries and their resolution. Now the AA has the ability to route all customer feedback and enquiries to the right area and person for action. Visibility, tracking and faster resolution will be key wins.

Customer Feedback is just one example of smarter workflows that have resulted from the intranet, aptly deemed The HUB.

HR Manager James Tunnell says they have high expectations for how The Hub will streamline a number of processes.

“Collaboration is important – for many of our super users we have built workflows to help manage information. Creating team sites has been a major benefit and they’re finding they’ve got real power to get things done with the SharePoint tools.

Multiple users can access the same information; we have excellent search and reporting features and we’re finding really innovative ways of doing things.”

People are “Hubbing it.”

Uptake of The Hub has been excellent since their February go-live date. The new idiom is people are “hubbing it” and using the site’s features well. James comments how well the AA is gaining mileage from using SharePoint out of the box features from the word go.

“There has been very positive acceptance of The Hub. Change can be difficult in a big organisation.

The way that Intergen relates to people helps a lot when you are implementing change, and their passion and expertise from design to support and training was fantastic.”

THE GAIN
“The change is bigger than just better work processes. As a large organisation with people on the road or in offices, we feel we’ve overcome the issue of people working in silo-styled environments where they didn’t always get to hear what’s happening. The Hub has been very good for changing that.” James Tunnell.

ENGINE ROOM:
>> Intergen Rapid Results for SharePoint






> Intergen
Wayne Forgesson | Director of Marketing
P: 04 472 2021
E: wayne.forgesson@intergen.co.nz
W: www.intergen.co.nz






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