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Established over 60 years ago, McBreen Jenkins Construction Ltd is based in the upper North Island and operates in a diverse range of construction and infrastructure maintenance activities in sectors ranging from roading through earthworks, forestry, quarrying and subdivision.
The challenge
McBreen Jenkins is a success story with all the accompanying growth issues that come with success. Over the years the company invested substantially in its technology and communications platforms to keep up with the increasing demands of the business. However the results had become fragmented with different solutions being used across the business’s many locations making managing telecommunications costly, complex and inefficient.
Task
Vic Henley, chief execituve of McBreen Jenkins, presented Vodafone with the following targets:
- Reduce calling costs across the business;
- Simplify the telecommunications setup so that all needs are met by one supplier – a ‘onestop- shop’;
- Create a telecommunication infrastructure to suit the different user requirements;
- Introduce consistent solutions where end user requirements are the same.
Action
Vodafone account manager Carly Weber and Vodafone voice solutions specialist Darryl van Rensburg had a number of face-to-face meetings with McBreen Jenkins to build an understanding of the challenges faced by the business and its telecommunication requirements. They identified four main types of workers who were then profiled in order to fully understand their typical behaviour:
- “Roamers”, e.g. sales staff, are often away from their desk but require constant access to time critical information;
- “Homers”, like administration staff, spend most of their time at the desk;
- “Zoners”, e.g. executives spend a lot of time at their desk but are also often offsite or in different parts of the office;
- “Phoners”, such as call centre staff, who use a phone as their main device.
Based on these profiles a flexible telecommunications solution was developed that included a mixture of desk phones, mobiles and smartphones allocated according to the particular needs of the staff member.
Along with a mobile plan, Carly set McBreen Jenkins up with Vodafone business fixed line calling. As a Vodafone mobile customer who now has business fixed lines, McBreen Jenkins can now make calls from their fixed line to Vodafone mobiles for 15c per minute and to reduce calling costs even further a calling group was created so that staff can call each other on their Vodafone mobiles without incurring a per call charge.
Results
The switch to Vodafone business fixed line took two days, was hassle free and meant that McBreen Jenkins could keep all their existing phone numbers. The results speak for themselves:
- Savings of $60,000 a year, including a 31% reduction in fixed line calling costs;
- Future savings of approximately $19,000 a year are expected by removing 40 fixed business access lines.
Vodafone’s analysis of McBreen Jenkins telecommunication architecture produced a complete view of the true costs and the extent of the duplication of infrastructure.
This put McBreen Jenkins and Vodafone in a perfect position to achieve further cost reductions and to develop a single communication platform for the business.
For more information
www.vodafone.co.nz/casestudies |
