Energex powers up its field workers
Using the Vodafone 3G network, energy infrastructure company Energex is giving its staff the capability to stay in contact with customers and work more effectively, even when away from the office...
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The challenge
To transform a disjointed telecommunications infrastructure into one where information could flow easily among office staff and field staff, and between the company and its many customers.
The solution
A move to a Vodafone Wireless Office employing a variety of Vodafone products and solutions. This created a fundamental shift within Energex, in which communications became tightly integrated and information was able to flow freely to wherever it was needed - regardless of whether the person involved was at their desk or out in the field maintaining the equipment that supplies energy to over one million consumers.
The payoff
- Lower communication costs - better than the targeted 6% saving
- Faster response times to customer and internal queries
- Greater productivity
- A measurable improvement in customer satisfaction
- Improved safety
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August 2007
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Vodafone solution
Vodafone Wireless Office.
Company profile
Energex plans, designs, builds, maintains, and provides 24/7 fault response services for some of the country's largest electricity and gas networks. It's responsible for energy supplies to 1.1 million New Zealanders and has 10 offices and 350 staff across the North Island.
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Monthly cost of communications
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