The challenge
NZ Lotteries were looking for an efficient wireless sales reporting solution that would dispose of their cumbersome paper-based processes, and improve time management for mobile sales reps.

The solution
Vodafone implemented The BlackBerry Enterprise Server, and equipped NZ Lotteries sales staff with Blackberry handhelds. This was coupled with the business application, METAmessage. The outcome was impressive. With a high level of automation in place, the old paper trail disappeared. The new reporting system enabled fast access to current information – and dramatically cut the cost of back-end processing. Sales staff were able to use their time far more effectively, which boosted productivity and minimised wasted time.

The payoff

• New reporting system enabled immediate access to accurate information required for decision making.
• Communication and processing delays were reduced, dispensing with the reliance on paper-based back-end operations.
• Improved time management. Mobile devices meant staff didn't have to visit the office to check emails or manage appointments, reducing downtime and wasted travel.
• Staff were empowered by the streamlined reporting system, as it freed them from the manual report process.

For more information

• Get the full story
• Get the technology
• Visit the Vodafone case studies site
• Contact Vodafone

September 2007