Otago Polytechnic is highly focused on working with other campuses across New Zealand, as well as with affiliated colleges around the world, to deliver distance learning to students.

With as many as 30 per cent of its students undertaking studies via distance learning, a good video-conferencing system was necessary for the polytechnic. This focus on distance learning, and students working collaboratively using VC, is also a major point of difference for Otago.

To support this strategy, the polytechnic needed video-conferencing technology that was of the highest standard. But, as a first generation user of VC technology, the polytechnic found itself lacking modern infrastructure and with ageing technology that was proving both cumbersome and frustrating for students and teachers to use.

Network security and the ability to control the existing system were also issues. Otago needed to be able to use video-conferencing securely from inside its network but connect to others via the public internet. Any new system also needed the capability to easily manage and monitor calls, as well as to provide accurate usage reports.

Otago, which works with 19 other schools in its distance learning programme (delivered via VC), knew it was time to upgrade. Criteria for a new system included simplicity of use and the ability to integrate seamlessly into the existing network infrastructure. They system also had to be affordable.

In addition, Otago wanted a scalable system that could be built on over time as the organisation grew. After discussions with Canon, and based on its experience with its existing system, the polytechnic’s team realised it would face major problems if it didn’t upgrade.

Tailored system
A Canon Tandberg video-conferencing system was designed that met the specific needs of the polytechnic. The new system is one of the most advanced VC solutions in New Zealand’s tertiary sector.

Canon’s team first identified the need to build a solid infrastructure to support the new system. Equally important was the inclusion of new user-friendly software that would not only encourage people to engage further using video-conferencing but would also manage all aspects of the video calls.

Anthony Carppe, Canon’s visual communications specialist, says many people look at video-conferencing as a set of end points – the cameras and screens. But most of the crucial work takes place behind the scenes and is in building the infrastructure.

“We strive for a seamless, easy to operate system for our clients which creates the illusion of all the parties being in the same room. The user doesn’t need to be concerned with how the system operates. Using video-conferencing should be second nature, like using email and the internet,” says Carppe.

Throughout the design and deployment of the new VC system, Canon worked to tailor the system and build what has become a combination of cutting edge software/management systems and industry-leading equipment.

Despite the size and complexity of the implementation, polytechnic staff say it was one of the smoothest IT implementation projects they have ever been involved with.

The system controls existing third-party supplier technology, as well as integrating the new Tandberg equipment.

“Canon isn’t in the business of selling a box of products and walking away. We conduct a full specification to determine exactly what is needed to build the solution. This is honest, and is cost-effective for our clients,” says Carppe.

Strategic result
Mike Collins, Otago Polytechnic’s CIO, says the new video-conferencing system delivers much more than just crystal-clear picture and sound – even though both of these are very important, and part and parcel of the new system. He says the system also contributes to transforming the way Otago delivers education.

“It has opened up many opportunities not only for the students but also for the academic staff, who are using it as a learning tool. It positions us at the forefront of education when we can offer such a powerful form of communication,” says Collins.

The Canon team delivered on-site training and also attended post-deployment meetings, which were part of a strategic plan devised to drive uptake, and encourage students and staff to engage.
“The post-deployment training was integral to getting buy-in from staff,” says Collins.

The entire process, from initial consultation and design through to implementation and follow-up service, was seamless, says Collins, who attributes this to Canon’s high level of competence and expertise in the area.

“Canon took ownership of the project. They built complex infrastructure and a complete solution. It was about creating a managed environment to deliver the highest quality video-conferencing.

“What particularly impressed me was that the team from Canon took the time to understand our needs and contributed ideas back. There were even times they challenged our thinking and this built a very solid relationship,” says Collins.

The new system is allowing Otago Polytechnic to strengthen its alliances with other tertiary institutes and given it the confidence to pursue new connections with international campuses. (It is currently investigating a deployment in the US.)

“Engaging through video-conferencing is changing our philosophy as an education provider. We must embrace change and look towards a future in which students learn from multiple sources of knowledge and technology, which we know as ‘blended learning’,” concludes Collins.






> Canon New Zealand
P: 09 926 9367
Mike Hooker
E: mike.h@canon.co.nz
W: www.canon.co.nz




updated_9/12/23_ex_h_nl