Ensuring organisations achieve their business objectives and maximise the potential of their Microsoft Dynamics investment is now even easier thanks to the expansion of Microsoft Consulting Services (MCS) in New Zealand.

“Our focus is on delivering complete customer satisfaction, ensuring customers get the best outcome and minimising the risk associated with this kind of change,” says Colm Maloney, Microsoft Dynamics services lead at Microsoft New Zealand.

“Our team of consultants can add value to your Microsoft Dynamics implementation at every step of the process and ensure that your solution helps you achieve your business goals.” He says flexibility is the key word when engaging with Microsoft.

“Some clients want a direct relationship with Microsoft and a single point of contact,” explains Maloney.

“Others prefer to work through their Microsoft partner. We can now accommodate both models.”

In New Zealand, Microsoft Dynamics is delivered by partners from a highly specialised channel of professionals who have a proven track record of implementing successful business solutions.

Whether clients are looking for industryspecific expertise or depth of knowledge in business-technology execution, Microsoft partners can provide you with specialised services. “Our partners all have vertical market proficiencies or areas of specific technical expertise,” says Maloney.

“But sometimes client requirements are either more complex or necessitate additional resources. In these cases, we are ready to help.”

Working through a client’s Microsoft partner, Microsoft Consulting Services can provide specialists to assist with implementing or augmenting your Microsoft Dynamics solution. These specialists will work with your partner and your IT staff at every stage of the project.

Alternately, organisations can work directly with Microsoft Consulting Services.

“The advantage of a direct relationship with MCS is that you’ll have access to expertise right across the entire Microsoft Solution Set,” Maloney says.

“My role is to work with our partners and strategic clients to ensure that Microsoft Dynamics is implemented in the most costeffective manner. To streamline the process, we have developed what we call ‘Sure Step’, a set of methodologies, tools and templates all designed to work together,” he says.

“Sure Step gives you a blueprint so that Microsoft Dynamics Solutions are implemented smoothly and rapidly deliver value.”

Another initiative currently underway involves adding Dynamics to Microsoft’s Premier Support program. This allows clients with both Dynamics and a Premier Support contract to integrate their Dynamics support into a single account.

The program includes a technical account manager who provides a primary point of contact, as well as a single process for engagement.

“Regardless of your requirements we can help you achieve your goals and business objectives, while minimising risk and controlling IT costs,” Maloney says.

“Our Dynamics solutions are mature products with recognised benefits and have been successfully implemented by thousands of enterprises world-wide.”

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable organisations and their staff to make business decisions with greater confidence. The solution has the look and feel of familiar Microsoft software which helps users be more productive.

The complete product line, including Dynamics CRM and Dynamics AX, can help organisations of all sizes automate and streamline financial, customer relationship and supply chain management to drive business success.

Like all Microsoft solutions, the Dynamics products are optimised to leverage the integrated nature of the Microsoft environment. From interoperability of data specifications with SQL Server to report generation or leveraging the Office suite, Microsoft’s key objective is to deliver great user experiences at all levels of an organisation.

For more information on Microsoft Dynamics
www.microsoft.co.nz/dynamics
0800 800 162
askdynnz@microsoft.com

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